Customer retention stories - Page 4

Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.

Rapid7 names Orro its 2026 APJ Partner of the Year as four other Australian security specialists secure top regional award honours.

Xero is boosting its Analytics tool with AI cash flow forecasts, behavioural insights and operational metrics on shareable visual dashboards.

Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.

Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

Zepz has bought fintech Pomelo to bolt credit cards and lending onto its remittance brands, deepening its push into cross-border finance.