Customer Satisfaction stories - Page 22

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.

Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.

Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.

App security tester, DerScanner, gains High Performer status from top software marketplace, G2.

Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.