Customer Satisfaction stories - Page 24

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.

Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

Rob Crowley, who is the CTO at Fluent Commerce, joins us today to tell us more about Fluent Commerce and the importance of composable commerce.

Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.

Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.

BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

Mojix has appointed Chris Cassidy as President and CCO. The hire is expected to drive acceleration of customer satisfaction and product innovation.

Asendia appoints Senthil Kumar as CEO of Asendia Singapore/South Asia and Stuart Foster as Managing Director of Asian Desk, APAC.

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

Kenneth Chen named Asia Pacific VP of ExtraHop, responsible for business strategy, sales, and execution with focus on expanding partnerships.

Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.

LogRhythm names David Rizzo as CTO, David Kluzak as CRO, and promotes Andrew Hollister to CISO, strengthening executive leadership team.