Customer service stories - Page 3
Australian SMEs keep hiring despite tougher conditions
Last month
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agricultural technology
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genai
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ai
Australian SMEs defy weak sentiment to lift hiring 6.8%, while AI job ads surge 13-fold and construction and trades lead wage growth.
Scale By Avec says strategic hiring is the key in the age of AI
Last month
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robots
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uc
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digital transformation
Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Gamma urges staged AI rollouts to cut CX transformation risk
Last month
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crm
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uc
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devops
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Zoom showcases AI tools for APAC SMBs in daily work
Last month
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uc
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digital transformation
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cx
Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.
Software developers top AI job-loss fears, study finds
Last month
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digital transformation
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supply chain
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ai
Software developers top a new list of jobs workers fear AI will wipe out, as Reddit users fret over shrinking entry-level career paths.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
monday.com launches AI agent marketplace for enterprises
Last month
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hyperscale
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martech
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iam
monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.
Salesforce adds AI agents to small business suites
Last month
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crm
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digital transformation
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cx
Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.
P&N Group unifies bank service with Genesys, Salesforce
Last month
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crm
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uc
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digital transformation
Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.
With NetSuite Next, NetSuite seeks title of the top AI cloud ERP
Last month
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devops
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data analytics
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digital transformation
NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.
Compare Club widens health insurance panel to 10 funds
Last month
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fintech
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cx
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martech
Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.
Wipro launches NVIDIA-powered AI data centre stack
Last month
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hybrid cloud
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digital transformation
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hyperscale
Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Telstra leads NBN brand funnel as trust crowns Aussie
Last month
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uc
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data analytics
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cx
Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.
Lendi plots AI-native future with MongoDB data revamp
Last month
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digital transformation
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fintech
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cx
Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Robinhood fund buys into Stripe, AI start-up ElevenLabs
Last month
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fintech
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risk & compliance
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genai
Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.