Customer service stories - Page 4
Kore.ai unveils platform to tackle enterprise AI sprawl
Last month
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data protection
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hybrid cloud
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digital transformation
Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
TCS unveils Nvidia-powered Rapid Outcome AI platform
Last month
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data analytics
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digital transformation
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digital twins
TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.
Pattern appoints David Jennison to lead European growth
Last month
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data analytics
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cx
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martech
Pattern appoints ex-Amazon eCommerce Specialist David Jennison as Europe MD to spearhead marketplace-driven growth and AI-powered expansion.
Retailers warned: identity gaps blunt AI personalisation
Last month
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data analytics
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digital transformation
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cx
Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
NCS links agentic AI to NVIDIA stack for sovereign use
Last month
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smart cities
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hybrid cloud
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digital transformation
NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.
Vection wins AUD $4m in Algho AI deals across Italy
Last month
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digital transformation
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cx
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martech
Vection lands AUD $4m in new Algho AI contracts across Italy, expanding deployments in rail, healthcare, utilities and hospitality.
AI lag puts Australian firms at risk of losing ground
Last month
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data analytics
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digital transformation
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cx
Australian firms' slow, piecemeal AI adoption risks wasted investment and lost ground to faster-moving global rivals, TP leaders warn.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
8x8 launches Engage globally to extend customer CX
Last month
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
SonicWall revamps partner programme & appoints CRO
Last month
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firewalls
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network security
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partner programmes
SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.
Wonderful raises USD $150m to scale global AI agents
Last month
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digital transformation
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erp
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ai
Wonderful secures USD $150m Series B at a USD $2bn valuation to scale its agentic AI platform and triple headcount for global expansion.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Alchelyst merger creates unified private markets platform
Last month
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digital transformation
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fintech
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cx
Alchelyst merges with Lyra Client Solutions to form a unified tech-enabled private markets servicing platform led by founder Joan Kehoe.
Sinch unveils Voice Relay to power AI-driven calls
Last month
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Mitel unveils WX framework for unified workforce comms
Last month
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uc
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private cloud
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hybrid cloud
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Blue Yonder rolls out agentic AI across supply chains
Last month
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uc
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manufacturing
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data analytics
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
Elula names Andrew Phillips as new Chief Revenue Officer
Last month
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hyperscale
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fintech
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cx
Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.
AI CX ambitions outpace readiness for Australian firms
Last month
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crm
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uc
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digital transformation
Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.