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Process automation stories

Cowbell launches OMNI AI system for specialty insurance
Software-as-a-Service

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.

By Sofiah Nichole Salivio • 4 min read • Last month
Freehand raises USD $75 million for supply chain AI
Software-as-a-Service

Freehand raises USD $75 million for supply chain AI

The startup's software is already at Meta and Unilever, as investors back its push to cut supply chain costs and manual work.

By Sofiah Nichole Salivio • 5 min read • Last month
Finance chiefs demand proof before boosting AI spend
Robotics

Finance chiefs demand proof before boosting AI spend

Most finance teams want clearer returns and tighter controls before committing more budget, despite broad plans to raise AI investment.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Hotels warned on AI readiness as tools gain traction
Software-as-a-Service

Hotels warned on AI readiness as tools gain traction

Hotels risk wasting AI investment unless they fix disconnected systems, unreliable data and staff training first, Access Hospitality says.

By Sofiah Nichole Salivio • 4 min read • Last month
BlackLine launches Verity Prepare for finance teams
Digital Transformation

BlackLine launches Verity Prepare for finance teams

Finance teams could cut manual reconciliation prep time as BlackLine rolls out an AI tool built for audit trails and human oversight.

By Karen Joy Bacudo • 3 min read • Last month
Sage & Yooz expand finance automation to UK, Ireland
Software-as-a-Service

Sage & Yooz expand finance automation to UK, Ireland

Finance teams in the UK and Ireland will gain wider access to AI-assisted invoice processing as Sage and Yooz widen their partnership.

By Joseph Gabriel Lagonsin • 3 min read • Last month
DXC joins ElevenLabs funding round in voice AI push
Software-as-a-Service

DXC joins ElevenLabs funding round in voice AI push

The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.

By Mark Tarre • 4 min read • Last month
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last month
Cisco outlines enterprise approach to scaling AI adoption
Data Protection

Cisco outlines enterprise approach to scaling AI adoption

Cisco has detailed how it scaled enterprise AI adoption by focusing on trusted data, secure platforms and AI-native workflows.

By Mark Tarre • 4 min read • Last month
Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last month
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last month
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Last month

Stories from Other Regions

Process automation stories

Singapore Management University modernises operations
Software-as-a-Service

Singapore Management University modernises operations

The overhaul has already triggered nearly 3,900 workflows and onboarded more than 10,000 suppliers, tightening controls across campus operations.

By Karen Joy Bacudo • 4 min read • Last month
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Last month
Huel cuts month-end close by two days after overhaul
Software-as-a-Service

Huel cuts month-end close by two days after overhaul

Finance staff at Huel now close the books two working days faster after automating reconciliations and workflows, with no extra headcount.

By Sofiah Nichole Salivio • 3 min read • Last month
OneAdvanced ties up with Clarus in warehouse software push
Software-as-a-Service

OneAdvanced ties up with Clarus in warehouse software push

The tie-up aims to cut data silos and manual reconciliation for logistics firms under pressure to link warehouse, finance and workforce systems.

By Mark Tarre • 3 min read • Last month
DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last month