Service management Stories - Page 8

Australian Stories

Service management stories

Australian firms warned on AI atop weak mobile systems

Weak mobile systems are slowing frontline AI rollouts, with downtime, manual workarounds and connectivity gaps hitting Australian healthcare and logistics teams.

By Sean Mitchell • 4 min read • Mon, 13th Apr 2026

Global Stories

Service management stories

DevOps

Google Cloud expands Gemini Enterprise into AI agent hub

Businesses gain a single control plane for AI agents as Google Cloud folds developer tools, employee apps and partner software into Gemini Enterprise.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026

Firewalls

ServiceNow completes USD $7.75 billion Armis acquisition

The takeover should broaden ServiceNow’s security reach as it folds Armis’s asset-visibility tools into workflows for customers managing more devices and identities.

By Catherine Knowles • 5 min read • Wed, 22nd Apr 2026

Digital Transformation

Cork Cyber adds automated mapping to Vantage platform

Managed service providers could cut manual effort and false compliance alerts as the update tightens asset links across security tools.

By Mark Tarre • 4 min read • Fri, 17th Apr 2026

Endpoint Protection

Splashtop launches unified IT platform for endpoints

Small IT teams get a single console for patching, remote support and security alerts as endpoint management and response are merged globally.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Apr 2026

Hybrid Cloud

AI shifts IT roles towards orchestration, SolarWinds says

Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026

Firewalls

WatchGuard & HaloPSA integrate security tools for MSPs

MSPs can cut manual work and billing errors as WatchGuard security events, device data and licences flow into HaloPSA.

By Mark Tarre • 3 min read • Wed, 15th Apr 2026

Digital Transformation

N-able launches MCP server and N-zo AI for UEM ops

IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026

Data Analytics

Qlik partners ServiceNow to embed analytics in workflows

The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026

Data Protection

OpenText brings AI tools to AWS European Sovereign Cloud

Regulated European customers will gain AI and document management tools that keep sensitive data and governance within EU boundaries.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026

Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Apr 2026