Zendesk stories - Page 4
Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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uc
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
The one thing successful startups have in common? Quality CX
Tue, 14th Jul 2020
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crm
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cx
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martech
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.
COVID-19: Outbreak sees CX support tickets skyrocket globally
Fri, 27th Mar 2020
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crm
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cx
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martech
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
ANZ businesses unable to meet changing customer expectations, Zendesk states
Thu, 16th Jan 2020
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crm
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cx
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martech
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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crm
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uc
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hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Thu, 19th Sep 2019
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devops
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cx
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martech
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Mon, 15th Jul 2019
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data analytics
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hyperscale
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public cloud
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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virtualisation
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data analytics
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martech
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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workflow solutions
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.
Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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crm
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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uc
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data analytics
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martech
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk & AWS - new data center coming to Sydney next month
Wed, 26th Jul 2017
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hyperscale
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public cloud
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cloud services
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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it automation
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ai
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zendesk
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
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crm
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cx
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martech
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk, Google Play help businesses respond to customer app reviews
Mon, 23rd May 2016
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smartphones
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google
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zendesk
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
New SMS channel launched by Zendesk
Fri, 13th May 2016
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uc
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telco
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contact centre
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.