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From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
Weebit Nano secures major deal with onsemi for ReRAM tech
Unified Communications

Weebit Nano secures major deal with onsemi for ReRAM tech

Weebit Nano has struck a significant licensing deal with onsemi, integrating its ReRAM technology into the latter's Treo platform, marking a major milestone.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Samsung unveils 2025 line-up with Vision AI integration
Digital Entertainment

Samsung unveils 2025 line-up with Vision AI integration

Samsung has launched its audio visual line-up for 2025, featuring Vision AI to personalise user experiences and the advanced QN990F Neo QLED 8K TV.

By Kaleah Salmon • 3 min read • Tue, 7th Jan 2025
Espresso reveals its new 15-inch portable 4K monitor
Displays

Espresso reveals its new 15-inch portable 4K monitor

Australian firm espresso Displays has unveiled its latest innovation, the espresso 15 Pro portable monitor catering to remote professionals.

By Kaleah Salmon • 2 min read • Tue, 7th Jan 2025

Global Stories

CES stories

LG unveils AI-first Signature 'quiet luxury' range at CES
Customer Experience

LG unveils AI-first Signature 'quiet luxury' range at CES

LG is marking a decade of its Signature brand at CES 2026 with AI-first 'quiet luxury' fridges, ovens and design-led appliance ranges.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Hands-on Review: Creality Ender 3 V3 Plus 3D printer
AR, VR & Metaverse

Hands-on Review: Creality Ender 3 V3 Plus 3D printer

In a hands-on review, the Creality Ender 3 V3 Plus impresses with its spacious build volume and ease of use, making it an ideal entry-level 3D printer.

By Darren Price • 8 min read • Fri, 31st Jan 2025
Acer unveils advanced Predator gaming laptops in Las Vegas
Acer

Acer unveils advanced Predator gaming laptops in Las Vegas

Acer has unveiled its latest Predator gaming laptops and monitor in Las Vegas, featuring cutting-edge performance upgrades and sleek designs.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Alienware unveils 27-inch 4K QD-OLED gaming monitor
Gaming

Alienware unveils 27-inch 4K QD-OLED gaming monitor

Alienware has debuted its cutting-edge 27-inch 4K QD-OLED Gaming Monitor at CES 2025, boasting the world's highest pixel density for an immersive gaming experience.

By Sean Mitchell • 3 min read • Tue, 7th Jan 2025
Alienware reintroduces Area-51 desktop & laptop series
Gaming

Alienware reintroduces Area-51 desktop & laptop series

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

By Sean Mitchell • 3 min read • Tue, 7th Jan 2025
Dell unveils eco-friendly AI PCs with durable designs
Network Infrastructure

Dell unveils eco-friendly AI PCs with durable designs

Dell Technologies has launched updates to its AI PC portfolio, prioritising sustainability and performance with new modular designs and recyclable materials.

By Catherine Knowles • 2 min read • Tue, 7th Jan 2025
Dell unveils monitors with groundbreaking display tech
Network Infrastructure

Dell unveils monitors with groundbreaking display tech

Dell Technologies has launched its latest flagship monitors, claiming to revolutionise display technology with enhanced visual and audio capabilities.

By Catherine Knowles • 3 min read • Tue, 7th Jan 2025
Dell unveils streamlined AI PC portfolio with focus on productivity
Network Infrastructure

Dell unveils streamlined AI PC portfolio with focus on productivity

Dell Technologies has launched an AI-powered PC portfolio focusing on productivity and sustainability, including the new Dell Pro and Pro Max models.

By Sean Mitchell • 3 min read • Tue, 7th Jan 2025
Hypervsn unveils 3D holographic technology
Customer Experience

Hypervsn unveils 3D holographic technology

HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.

By Kaleah Salmon • 2 min read • Tue, 7th Jan 2025
LG & will.i.am unveil AI-enhanced speaker range
Unified Communications

LG & will.i.am unveil AI-enhanced speaker range

LG Electronics has launched a new series of AI-enhanced Bluetooth speakers in partnership with will.i.am, featuring smart sound tech and immersive experiences.

By Kaleah Salmon • 3 min read • Tue, 7th Jan 2025
LG partners with Xbox to launch Gaming Portal on TVs
Gaming

LG partners with Xbox to launch Gaming Portal on TVs

LG Electronics has teamed up with Xbox to launch a Gaming Portal on select LG Smart TVs, granting access to hundreds of games via the Xbox app.

By Kaleah Salmon • 2 min read • Tue, 7th Jan 2025
LG unveils world-first wireless OLED & AI-driven TVs
Digital Entertainment

LG unveils world-first wireless OLED & AI-driven TVs

LG Electronics has introduced its 2025 OLED evo television range, featuring the world's first true wireless model, designed for personalised home entertainment.

By Shannon Williams • 4 min read • Tue, 7th Jan 2025

Stories from Other Regions

CES stories