The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports
Gartner on CDP & Document Management
SER Group named leader in Gartner's 2024 Magic Quadrant
This month
NIQ on CDP & Data Analytics
AI & data to transform marketing & media by 2025
Last month
Gartner on CDP & CX
Optimizely named leader in Forrester Wave for EO soluti...
Last month
IDC MarketScape on CDP & CX
Twilio recognised as leader in IDC MarketScape for CDP ...
Last month
IDC MarketScape on CDP & Digital Transformation
SER named leader in IDC assessment for content services
Wed, 23rd Oct 2024
Featured news
About Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Last month
About Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Last month
About Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024
About Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
Expert columns
By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
Last week
By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
Last week
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Last month
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Last month
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Wed, 27th Nov 2024
Interviews
Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Last month
Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Last month
Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024
Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
Discussing Unified Communications
Exclusive: Precisely's glowing innovation in data integ...
Fri, 6th Sep 2024
More expert columns
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Tue, 26th Nov 2024
By Anurag Vasisth of Loyalty Now
How businesses can meet the challenges of restricted co...
Thu, 21st Nov 2024
By Baris Gultekin of Snowflake
Key trends to shape the future of AI in 2025
Thu, 21st Nov 2024
By Billy Loizou of Amperity
Unlocking unused customer data: A wake up call for trav...
Tue, 5th Nov 2024
By Mahesh Muralidhar of Phase One Ventures
AI is the new vehicle for economic growth: How does New...
Mon, 4th Nov 2024
By Jack Bolton of Eagle Eye
Deploy or build? Eight reasons to avoid building a loya...
Thu, 31st Oct 2024
Top players
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Job moves
Move at Microsoft
Crayon appoints Kig Keat Yong as GM of Singapore unit
Last month
Move at Salesforce
Rob Ferguson named Chief Revenue Officer at Amperity
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Move at MAPP
Mapp appoints James Brooke as new Chief Executive Offic...
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Move at Oracle
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Move at SAP
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