FutureFive Australia - Consumer technology news from the future

Australian Stories

Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024
How to future-proof your loyalty program with a 'real-time' strategy
Customer Experience

How to future-proof your loyalty program with a 'real-time' strategy

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

By Jonathan Reeve • 4 min read • Thu, 26th Sep 2024
Understanding payments preferences builds trust and growth – Worldpay
Customer Experience

Understanding payments preferences builds trust and growth – Worldpay

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

By Worldpay • 3 min read • Tue, 17th Sep 2024
Westpac tops mobile banking, but user satisfaction wavers
Customer Experience

Westpac tops mobile banking, but user satisfaction wavers

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024

Global Stories

Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Australians see spike in mobile marketing, Attentive revenue up 125%
Customer Experience

Australians see spike in mobile marketing, Attentive revenue up 125%

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive's mobile marketing, leading to a 125% revenue rise.

By Sean Mitchell • 4 min read • Fri, 27th Sep 2024
Study shows return policies crucial for Australian retailers
Customer Experience

Study shows return policies crucial for Australian retailers

As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024
One Nexus unveils DRIVE, enhancing OEM & dealership services
Customer Experience

One Nexus unveils DRIVE, enhancing OEM & dealership services

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

By Catherine Knowles • 3 min read • Tue, 17th Sep 2024
Salesforce introduces integrated upgrade with Salesforce Foundations
Customer Experience

Salesforce introduces integrated upgrade with Salesforce Foundations

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024

Stories from Other Regions

Sendcloud appoints Amelia Scott as new Chief Revenue Officer
Customer Experience

Sendcloud appoints Amelia Scott as new Chief Revenue Officer

Sendcloud appoints Amelia Scott as CRO to drive growth across Europe. With deep B2B SaaS sales experience, Scott aims to enhance sales efficiency and customer satisfaction.

By Imee Dequito • 2 min read • Fri, 27th Sep 2024
Heights Telecom partners with BeFibre to enhance UK broadband
Gaming

Heights Telecom partners with BeFibre to enhance UK broadband

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024
Fraud & scam complaints reach six-year high at FOS
Customer Experience

Fraud & scam complaints reach six-year high at FOS

Complaints about fraud and scams hit a six-year high, with more than half involving bank transfers, as cybercriminals target mobile devices, says FOS.

By Sean Mitchell • 2 min read • Thu, 5th Sep 2024
Global shopping app installs soar 61% YoY in H1 2024
Customer Experience

Global shopping app installs soar 61% YoY in H1 2024

Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
Trojan Electronics backs Kids2 in Tesco Marketplace debut
Unified Communications

Trojan Electronics backs Kids2 in Tesco Marketplace debut

Trojan Electronics teams up with Kids2 to launch their brands on Tesco's revamped online marketplace, boosting eCommerce efficiency and expanding reach.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
Reboxed launches ReboxedOS to boost circular economy efforts
Customer Experience

Reboxed launches ReboxedOS to boost circular economy efforts

Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.

By Catherine Knowles • 4 min read • Fri, 23rd Aug 2024