FutureFive Australia - Consumer technology news from the future

Australian Stories

Cashrewards acquires Little Birdie to boost shopping tech
Customer Experience

Cashrewards acquires Little Birdie to boost shopping tech

Cashrewards has acquired Little Birdie, aiming to bolster its cashback platform with advanced product search and price comparison tools in time for Black Friday.

By Kaleah Salmon • 3 min read • Thu, 8th Aug 2024
Aussie households reduce non-essential spending amid inflation
Customer Experience

Aussie households reduce non-essential spending amid inflation

Amid soaring living costs, Australian households cut non-essential spending by 1.9%, reports the ABS. Retail sector jitters follow.

By Shannon Williams • 3 min read • Mon, 5th Aug 2024
Australian retail study shows gaps in unified commerce practices
Customer Experience

Australian retail study shows gaps in unified commerce practices

A new study reveals that only 42% of Australian retailers have adopted unified commerce, despite significant consumer demand for seamless shopping experiences.

By Sean Mitchell • 4 min read • Wed, 17th Jul 2024
Australian consumers demand greater transparency in delivery services
EduTech

Australian consumers demand greater transparency in delivery services

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

By Sean Mitchell • 3 min read • Mon, 15th Jul 2024
SAP Emarsys & Annex Cloud to transform customer loyalty
Customer Experience

SAP Emarsys & Annex Cloud to transform customer loyalty

SAP Emarsys integrates with Annex Cloud to revolutionise customer loyalty, offering brands an SAP Endorsed App that enhances personalised omnichannel experiences.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024
Clicks, customers, and ROI: Harnessing the power of multichannel marketing
Customer Experience

Clicks, customers, and ROI: Harnessing the power of multichannel marketing

In the face of economic uncertainty and global competition, retailers are turning to multichannel marketing to engage customers, boost sales, and enhance ROI.

By Simon Le Grand • 4 min read • Wed, 19th Jun 2024
Leveraging loyalty: How are retailers approaching retention in 2024?
Customer Experience

Leveraging loyalty: How are retailers approaching retention in 2024?

Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.

By Karlie Taylor • 4 min read • Tue, 18th Jun 2024

Global Stories

Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Study shows return policies vital for retail success in 2024
Customer Experience

Study shows return policies vital for retail success in 2024

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
How payment service providers and merchants can enhance the eCommerce payment experience
Customer Experience

How payment service providers and merchants can enhance the eCommerce payment experience

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

By Jukka Yliuntinen • 5 min read • Fri, 19th Jul 2024
74% view banking app crucial for provider loyalty – survey
Fintech

74% view banking app crucial for provider loyalty – survey

A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.

By Shannon Williams • 3 min read • Thu, 11th Jul 2024
Amperity partners with Microsoft to enhance AI-driven retail experiences
Unified Communications

Amperity partners with Microsoft to enhance AI-driven retail experiences

Amperity has teamed up with Microsoft to revolutionise AI-driven retail experiences, enhancing customer loyalty and driving brand advocacy.

By Sean Mitchell • 2 min read • Mon, 8th Jul 2024
How to navigate the micro-macro dichotomy of GenAI
Customer Experience

How to navigate the micro-macro dichotomy of GenAI

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

By Sharryn Napier • 4 min read • Tue, 18th Jun 2024
Workflow automation a top priority for 60 percent of executives
Digital Transformation

Workflow automation a top priority for 60 percent of executives

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024

Stories from Other Regions

Sendcloud appoints Christopher Dughieri as new CPTO for Europe
Customer Experience

Sendcloud appoints Christopher Dughieri as new CPTO for Europe

Sendcloud appoints Christopher Dughieri as CPTO to bolster its European shipping platform, with a focus on enhancing delivery options for merchants and consumers.

By Imee Dequito • 2 min read • Tue, 23rd Jul 2024
Unified Commerce Benchmark study highlights retail leaders in Singapore
Customer Experience

Unified Commerce Benchmark study highlights retail leaders in Singapore

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

By Imee Dequito • 4 min read • Thu, 20th Jun 2024