FutureFive Australia - Consumer technology news from the future

Australian Stories

Half of Australian consumers switch mobile providers biennially
Unified Communications

Half of Australian consumers switch mobile providers biennially

Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Cyber security in retail: How proactive measures build trust and loyalty?
Data Protection

Cyber security in retail: How proactive measures build trust and loyalty?

Amid rising cyber attacks, 69% of Australian retailers are prioritising cyber security in 2024, with a focus on building consumer trust and loyalty.

By Vasko Ckorovski • 4 min read • Tue, 28th May 2024
Consumer-centric delivery: The next frontier of retail success
Customer Experience

Consumer-centric delivery: The next frontier of retail success

As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.

By Rob Hango-Zada • 4 min read • Fri, 17th May 2024
ACMA issues alert on rising loyalty points scam SMSs
Customer Experience

ACMA issues alert on rising loyalty points scam SMSs

ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.

By Kaleah Salmon • 3 min read • Wed, 15th May 2024

Global Stories

NFT Workx launches .WRKX domain to combat counterfeits online
Customer Experience

NFT Workx launches .WRKX domain to combat counterfeits online

NFT Workx and Unstoppable Domains launch .WRKX Web3 domain, enabling tokenised identities to combat counterfeiting.

By Shannon Williams • 3 min read • Wed, 29th May 2024
How AI will impact customer loyalty programs
Customer Experience

How AI will impact customer loyalty programs

Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.

By Staff Writer • 5 min read • Tue, 28th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Square & SevenRooms team up to enhance restaurant operations
Customer Experience

Square & SevenRooms team up to enhance restaurant operations

Square's new integration with SevenRooms aims to revolutionise hospitality management, enabling seamless data sharing for personalised guest experiences.

By Sean Mitchell • 3 min read • Fri, 17th May 2024
OliverIQ unveils B2B smart home service for comms service providers
Unified Communications

OliverIQ unveils B2B smart home service for comms service providers

OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.

By Catherine Knowles • 3 min read • Fri, 17th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
Why eCommerce security is a balancing act between speed and protection
Customer Experience

Why eCommerce security is a balancing act between speed and protection

In the cyber-threat landscape, eCommerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.

By John Agger • 4 min read • Mon, 6th May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Qualtrics unveils AI tools to boost large-scale customer experiences
Customer Experience

Qualtrics unveils AI tools to boost large-scale customer experiences

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

By Sean Mitchell • 3 min read • Thu, 2nd May 2024
SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand
Customer Experience

SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand

SAP Emarsys unveils AI Product Finder in response to rising Australian demand for AI-influenced retail experiences.

By Shannon Williams • 3 min read • Fri, 19th Apr 2024

Stories from Other Regions

Effortless digital experiences key to Singaporean customer loyalty
Customer Experience

Effortless digital experiences key to Singaporean customer loyalty

A survey reveals seamless digital experiences and passwordless authentication could secure customer loyalty among Singaporeans.

By Shannon Williams • 2 min read • Wed, 1st May 2024