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Australian Stories

Online shopping stories

Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024
Australian businesses must adapt to payment trends: Worldpay
Crypto

Australian businesses must adapt to payment trends: Worldpay

Australian consumers' payment preferences are evolving, with security and variety boosting revenue potential, says Worldpay's new report.

By Worldpay • 3 min read • Mon, 2nd Sep 2024
Online shopping sees surge in parcel theft claims in Australia
eCommerce

Online shopping sees surge in parcel theft claims in Australia

Parcel theft claims in Australia have more than doubled, due to the surge in online shopping, a trend that intensified during the COVID-19 pandemic.

By Shannon Williams • 3 min read • Thu, 18th Jul 2024
Ecommerce isn't replacing bricks-and-mortar retail; it's empowering it
Marketing Technologies

Ecommerce isn't replacing bricks-and-mortar retail; it's empowering it

Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.

By Andrew Fraser • 4 min read • Tue, 28th May 2024

Global Stories

Online shopping stories

eCommerce soars in Australia & NZ amid rising data concerns
Marketing Technologies

eCommerce soars in Australia & NZ amid rising data concerns

eCommerce in Australia and New Zealand is surging with 83% and 77% of online shoppers purchasing monthly, despite rising concerns over data privacy.

By Imee Dequito • 3 min read • Tue, 13th Aug 2024
How to optimize your brand's eCommerce site around key online shopping days
Data Analytics

How to optimize your brand's eCommerce site around key online shopping days

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

By Piotr Korzeniowski • 6 min read • Wed, 17th Jul 2024
Australians shift EOFY shopping focus to online deals & security
Marketing Technologies

Australians shift EOFY shopping focus to online deals & security

Research shows 38% of Australians plan to join EOFY sales, with 42% shopping online. The shift from tax-deductibles to electronics, and household items marks a new trend.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Pattern study reveals trust gap in Australian online shopping
Fintech

Pattern study reveals trust gap in Australian online shopping

Australian shoppers trust Amazon far more than emerging rivals Temu and Shein, reveals a Pattern study. Only 7% vouch for Temu's product quality.

By Sean Mitchell • 3 min read • Tue, 28th May 2024
Miros unveils AI tech to revolutionise online shopping experience
Customer Experience

Miros unveils AI tech to revolutionise online shopping experience

Miros has launched innovative AI-driven features to transform online shopping, offering tagless and wordless search, leading to significant boosts in sales and user satisfaction.

By Sean Mitchell • 3 min read • Fri, 17th May 2024

Stories from Other Regions

Online shopping stories

Most Britons worry over control of personal data online
Fintech

Most Britons worry over control of personal data online

A Ping Identity survey reveals that 75% of Britons feel they lack control over their online data, fuelling concerns over privacy, fraud, and identity theft.

By Shannon Williams • 3 min read • Mon, 30th Sep 2024
Why it's now easier to sell in the US than in the EU
eCommerce

Why it's now easier to sell in the US than in the EU

UK eCommerce sellers are shifting focus to the US over the EU due to fewer language barriers and simpler tax regulations, making the US market more accessible.

By Ben Sztejka • 4 min read • Wed, 25th Sep 2024
UK online shopping surges to 50%, led by groceries
eCommerce

UK online shopping surges to 50%, led by groceries

British consumers now spend nearly five hours a week shopping online, with 50% of purchases made digitally, says the latest AliExpress Consumer Insights Report.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
How can retailers protect profits and keep customers happy?
Artificial Intelligence

How can retailers protect profits and keep customers happy?

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

By Aviram Ganor • 5 min read • Wed, 24th Jul 2024
Coveo report: UK shoppers demand better digital experiences
Marketing Technologies

Coveo report: UK shoppers demand better digital experiences

UK shoppers demand superior digital experiences, says Coveo's CX Industry Report. Highlighting desires for AI-powered personalization, better search results, and data transparency.

By Shannon Williams • 3 min read • Tue, 16th Jul 2024
Unified Commerce Benchmark study highlights retail leaders in Singapore
Customer Experience

Unified Commerce Benchmark study highlights retail leaders in Singapore

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

By Imee Dequito • 4 min read • Thu, 20th Jun 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
Younger Brits lead the way in online fashion shopping
Online shopping

Younger Brits lead the way in online fashion shopping

AliExpress's Consumer Insight Report reveals that younger Brits lead online fashion buying, with 93% shopping online, and livestream retail booming.

By Shannon Williams • 3 min read • Fri, 24th May 2024