Optus Stories - Page 2

Australian Stories

Optus stories

Optus CEO apologises after four people died during network outage

A telecom outage in Australia caused four deaths after emergency calls failed, prompting urgent review of network protocols and oversight amid upgrades.

By Melania Watson • 3 min read • Mon, 22nd Sep 2025

Digital Entertainment

Parents urged to decode emoji use in online chats for safety

Parents are urged to understand evolving emoji codes in kids' online chats to boost digital safety and guide open conversations amid rising online risks.

By Sean Mitchell • 4 min read • Thu, 18th Sep 2025

Gaming

Optus to deliver faster NBN speeds & new plan perks from 2025

From September 2025, Optus will provide faster NBN speeds at no extra cost to eligible customers, alongside simplified plans and new perks including modem offers.

By Kaleah Salmon • 3 min read • Wed, 17th Sep 2025

Unified Communications

Drones & small cells trialled to restore phone networks in disasters

Optus and Nokia trial drone-based and small cell tech to swiftly restore mobile networks after natural disasters, enhancing emergency communications in affected areas.

By Catherine Knowles • 4 min read • Fri, 29th Aug 2025

Multi-factor authentication

Australians still struggle to spot & respond to scams safely

Nearly 80% of Australians have faced scam communications recently, yet 70% lack knowledge on how to respond safely, reveals new Optus research.

By Shannon Williams • 4 min read • Tue, 26th Aug 2025

Clean technologies

MobileMuster urges Australians to recycle 13 million old phones

MobileMuster urges Australians to recycle 13 million unused phones at home through a new campaign highlighting easy recycling options and resource recovery.

By Shannon Williams • 3 min read • Thu, 21st Aug 2025

Data Protection

iiNet cyber breach exposes Australia's ongoing security flaws

A breach at iiNet exposed personal data of over 280,000 Aussies, spotlighting ongoing cybersecurity flaws in the nation's digital infrastructure.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025

Customer Experience

Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

By Melania Watson • 3 min read • Wed, 30th Jul 2025

Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025

Optus

Majority of Australians wary of roaming fees as travel surges

A survey finds 82% of Australians fear unexpected roaming fees as over half plan overseas trips, highlighting demand for affordable, reliable mobile data abroad.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025

Mobile Device Management

Optus partners with Dicker Data to expand mobile services reach

Optus has partnered with Dicker Data to offer mobile fleet solutions via Dicker Data's network, boosting connectivity for Australian businesses.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025

Optus

Australian consortium to build LEO satellite for space research

An Australian consortium will build and operate a Low Earth Orbit satellite by 2028 to enhance national space connectivity and domain awareness.

By Sean Mitchell • 4 min read • Thu, 17th Jul 2025

Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025

Digital Transformation

VentureCrowd appoints Jesse Arundell to lead agentic AI drive

VentureCrowd has appointed Jesse Arundell to its Advisory Board to lead AI-driven innovations in private capital markets, aiming to cut fundraising times significantly.

By Melvin Hipolito • 3 min read • Mon, 7th Jul 2025

Marketing Technologies

Optus names BRX sole production agency & unveils new lineup

Optus has appointed BRX as its sole production agency, streamlining its marketing efforts alongside new creative and media partners Droga5 and Accenture Song Media.

By Melvin Hipolito • 4 min read • Fri, 4th Jul 2025

Generative AI

Optus workshop helps over 1,000 students tackle online AI threats

Over 1,000 Australian students joined Optus' Digital Thumbprint workshop to learn how to identify AI threats like deepfakes, scams, and online extortion.

By Kaleah Salmon • 3 min read • Fri, 27th Jun 2025

Digital Literacy

Optus faces $100 million penalty in sales tactics case

Optus faces a AUD $100 million penalty after admitting to selling unaffordable contracts to vulnerable consumers, including First Nations Australians.

By Melania Watson • 5 min read • Wed, 18th Jun 2025

Global Stories

Optus stories

Software-as-a-Service

Check Point appoints David Caspari to lead Australia & New Zealand

Check Point has appointed David Caspari as Managing Director for Australia and New Zealand to advance its AI-driven cybersecurity strategy and customer growth.

By Melvin Hipolito • 3 min read • Tue, 2nd Sep 2025

Digital Transformation

ADMA forms new Advisory Committee to advance ethical marketing

ADMA has formed a new Advisory Committee with leaders from top Australian firms to advance ethical marketing and shape industry futures.

By Kaleah Salmon • 4 min read • Thu, 24th Jul 2025

Robotic Process Automation

Meliora invests in five new generative AI startups worldwide

Meliora Ventures has invested in five generative AI startups across the UK, Ireland, France and Australia, supporting businesses with innovative AI products and growth.

By Kaleah Salmon • 3 min read • Thu, 26th Jun 2025